Underwriting Documentation Standards
Ability to offer quotes 30 to 60 days in advance of renewal upon request.
Within 24 Hours of receipt of written order.
For CODA and Excess Liability, all policies are issued at inception.
For all other products, policies are issued within 30 days of receipt of all required underwriting information and documentation.
This standard will be evidenced on binders. Brokers will be advised when ACE Bermuda is in receipt of all required information.
General Communications Standards
Quick response and turnaround to all inquires.
Telephone calls returned on same day or within 24 hours if call received in the afternoon.
For general customer service enquiries please contact the ACE Bermuda Regional Executive.
January 2009