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At ACE Bermuda, we pride ourselves on demonstrating two fundamental characteristics in the handling of claims:
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Market-leading professionalism in handling all claims; and
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Prompt payment of covered claims, backed by the financial strength our clients should expect from a long-term partner.
ACE Bermuda strives to establish and maintain strong working relationships with our clients and their representatives, to work diligently with our clients in managing and, ideally, minimizing their losses, and to seek out creative solutions for resolving difficult issues. Critical to our success is our demonstration of the sophisticated claims-handling expertise and professionalism clients should expect from an established and experienced insurer specializing in high-severity coverage. Often the claims we manage represent the first time our client has encountered a problem of such magnitude, but we strive to impart, wherever possible, experience gained over more than twenty years of dealing with catastrophic losses.
Unsolicited Client Note to Claims Department Head
“On behalf of (our) team, I wanted to personally thank you for the flexibility you demonstrated when we met in Bermuda. We appreciated your support very much. We look forward to enhancing and extending our partnership with ACE. Your participation during the claims process went a long way to help build trust, a key element of any long-term partnership. Thank you very much for taking the time to meet with us and most importantly for paying the claim.”
D&O business partner since 1993
Professionalism and Expertise in Claims Handling
ACE Bermuda has developed a team of highly qualified and specialized claims professionals capable of working with our clients during some of the most difficult times they may face. Since the formation of ACE Bermuda, our claims professionals have focused on high-severity claims on a daily basis and, in so doing, have established a strong technical expertise managing complex issues and working with clients to achieve positive results.
Unsolicited Client Note to Claims Department Head
“I appreciate ACE’s business-like approach to addressing the settlement of claims. We were able to resolve our claim in a reasonable manner, and I enjoyed working with ACE’s in-house and external lawyers. While I am optimistic that we will not have a need to do so again in the near future, we were certainly pleased to have an insurer with whom significant matters can be reasonably resolved.
D&O business partner since 1986
Our claims team works closely with underwriters providing expertise on developing litigation trends and wordings. In addition, they are available to meet with clients during the underwriting process, well before any claim arises. We want to establish a rapport with our clients long before they need us, ensuring a smoother claims-handling process when it really counts.
Client Testimonial
“The true measure of an insurance company is how they react after you have had a major loss. ACE continues to be professional and responsive, from both claims and underwriting points of view.”
Excess Liability business partner since 1985
Financial Strength and a Compelling Record of Paying Covered Claims
Since inception in 1985, ACE Bermuda has paid nearly $7 billion in claims across our various product offerings, of which over $4.5 billion has been paid in relation to our core products. Our financial strength (S&P Rating A+ and A.M. Best Rating A+) speaks to the confidence that ACE Bermuda will be there to meet your long-terms needs.
Reactions Magazine
In a 2006 survey of brokers carried out by Reactions Magazine, ACE Bermuda’s Claims team was awarded the top honors in both Claims categories: (1) technical sophistication of claims professionals; and (2) willingness to pay claims.
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